2.1.7b errors – can't do a thing

Trinus Forum Forums Troubleshooting 2.1.7b errors – can't do a thing

This topic contains 1 reply, has 2 voices, and was last updated by loxai loxai 1 month ago.

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #7895

    Bifford
    Participant

    Hello, I’ve used TrinusVR in demo mode quite a while back, then paid for a licence yesterday, updated the program to 2.1.7b and now when I start I get:

    Unexpected init error, app might not work properly.
    System.IO.IOException: The cloud file provider is not running.
    (followed by a sting of of command line stuff.)

    I click OK, the program loads.

    Then, when hitting the Trinus Triangle to stream it goes to:

    Unexpected UI error.
    An application error occurred. Please contact support@trinusvr.com with the following information:

    Object reference not set to an instance of an object.
    Stack trace
    (followed by other command stuff)

    After pressing ABORT I then get:

    Unexpected program error, please contact support@trinusvr.com

    System.NullReferenceException: Object reference not set to an instance of an object.
    (followed by other command stuff).

    ———————–

    I have emailed you the grabs of all three errors.

    Basically I can’t do a thing with Trinus currently. I’ve uninstalled and reinstalled, but still the same.

    Any help?

    Sam / Bifford

    #7897
    loxai
    loxai
    Keymaster

    Not sure about this error. I’d suggest uninstalling and cleaning up Trinus files in case they went corrupt.
    There are two folders for that:
    C:\Users\[username]\AppData\Local\Odd_Sheep_SL
    C:\Users\[username]\Documents\TrinusVR

    So delete these and then install again.

Viewing 2 posts - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.