Note4 screen scalling off

Trinus Forum Forums Troubleshooting Note4 screen scalling off

This topic contains 36 replies, has 7 voices, and was last updated by Avatar needlemsk 4 years, 8 months ago.

Viewing 15 posts - 16 through 30 (of 37 total)
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  • #2155
    Avatar
    stvad
    Participant

    @loxai. I’ve installed 1.9.1 client, but I’m still not able to connect to the server.

    #2157
    loxai
    loxai
    Keymaster

    Make sure you run the installed client (1.9.1), can be confusing if you have multiple versions.
    If it still doesn’t connect, provide details on what actually happens, if it gets stuck, what messages are shown in debug console and/or client, …

    #2158
    Avatar
    stvad
    Participant
    #2159
    loxai
    loxai
    Keymaster

    This kind of situation would usually relate to device and PC not being on the same network, or firewall blocking visibility. To avoid the latter, it can help to run server as admin and verify that firewall allows access (a user reported issues with Avast Internet protection).
    As a last resort, you can try setting the IP manually (force IP option in TG server), by setting it to the IP shown in Android Settings>About phone>Status

    #2211
    Avatar
    stvad
    Participant

    I’ve downloaded the updated version of pre-release and was able to connect.
    But I’m still experiencing the same problem.

    #2215
    loxai
    loxai
    Keymaster

    thanks for letting me know, here’s a couple more test versions. Let’s see if any of these make a difference. When testing, please try both lens calibration enabled and disabled.
    Option A
    Option B

    #2225
    Avatar
    ciwy85
    Participant

    not to sure if it is the same problem that we already discussed here: http://oddsheepgames.com/?topic=a-bit-too-zoomed-in&paged=2

    I have posted there solution that helped me so worth trying.

    #2242
    Avatar
    stvad
    Participant

    Still have the same problem with both versions, in both modes (Lens correction on/off).
    Maybe it’ll help: the problem occurs in most of the windows, but not in all of them. For example now I have the following situation:
    The problem occurs in: (Chrome, Control panel, Foxit reader, Evernote, Total Commander, Windows File Explorer, Visual studio 2013, Unity game window)
    The problem does not occur in: (Trinus Gyre server window, Skype, Unity editor)

    #2248
    loxai
    loxai
    Keymaster

    Would that be related to window size (e.g. smaller than certain size doesn’t have the scaling issue)?

    The whole time I’ve been focusing on it being a problem on the phone side, but I wonder if it might be server side issue. So here’s a new test to check that:
    This server version will take a screenshot when pressing 0 (must use Fast capture mode), saving it in the server folder as test[timestamp].jpg. Can you please try that, and see if the generated screenshot does show the whole window or only a portion as shown on device?

    #2265
    loxai
    loxai
    Keymaster

    anybody with the scaling issue has tried to take screenshot with the server version linked above?

    #2267
    Avatar
    needlemsk
    Participant

    most likely it is a problem of scaling in the video driver and maybe windows 8
    in amd drivers:
    2

    • This reply was modified 4 years, 8 months ago by Avatar needlemsk.
    #2269
    loxai
    loxai
    Keymaster

    maybe, but I need some proof and details. If anybody can test the above server it would give me a good hint:
    – install that version (link)
    – run as usual and when having a window with the wrong scaling occurring, take a screenshot by pressing 0
    – share that screenshot to see if the image is actually a portion of the window as shown in the phone
    That would prove that it is the capture step in the server that gets the wrong size, not a scaling issue on device.
    Worth noting that my dev PC is a Win 8.1 with AMD graphics and never got that issue, even though it is a laptop with switchable graphics

    • This reply was modified 4 years, 8 months ago by loxai loxai.
    #2272
    Avatar
    stvad
    Participant

    Several screenshots of windows with the problem described, that server has made:
    http://snag.gy/uTWIY.jpg
    http://snag.gy/l2DwB.jpg
    http://snag.gy/jkRnH.jpg
    http://snag.gy/M4TWU.jpg
    http://snag.gy/9V0H7.jpg

    #2273
    loxai
    loxai
    Keymaster

    Ok, good, so it turns out it is not a problem with the Note4, but the server side. Now, still not sure how to fix it, but there are a few things to try:
    here’s a new server build which tries to detect scaling (dpi settings). With some luck, this will sort out the problem. If it doesn’t…
    – try running the target window in Windows 7 compatible mode, or…
    – disable display scaling on high DPI settings (this and the above are accessed through the .exe properties of the program that is being cropped)

    if none of the above works, I’ll go for a more drastic approach that will most likely fix the issue but require manual tweaking.

    thanks for testing

    #2274
    Avatar
    stvad
    Participant

    This version of the server fails with the following exception: (happens right after starting the server):
    System.NullReferenceException was unhandled
    Message: An unhandled exception of type ‘System.NullReferenceException’ occurred in TGServer.exe
    Additional information: Object reference not set to an instance of an object.

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